Refund & Return Policy

Last updated: 2025/11/30

We want you to feel confident shopping with Shoepiphany. If you need to return an item, the guidelines below explain how the process works.

1. Return Window

We accept returns within:

• 30 days from the date the item was delivered

Items must be sent back within this window to qualify for a refund.

2. Condition of Returned Items

Returned items should be:

unused

in original condition

with all included packaging (where applicable)

If an item arrives damaged or defective, please contact us and we will resolve it immediately.

3. How to Start a Return

To begin a return, email us at:

support@pyramidpantry.shop

We will provide instructions for returning the item.

4. Return Method

Returns can be completed:

• By mail (return shipment)

5. Return Label

We provide:

• A free return shipping label

Return labels are sent by email or included in the package when applicable.

6. Refund Processing Time

Once we receive your returned item, refunds are issued within:

• 3 business days

Refunds are issued to the original payment method.

7. Restocking Fees

We do not charge any restocking fees.

8. Non-Returnable Items

Certain items may not be returnable for hygiene or safety reasons.

If an item is non-returnable, it will be clearly stated on the product page.